Arrow
Need answers? we have them

FAQs

We’re here to answer all your questions

Why don’t you publish fixed prices for your solutions?

Because every business is different. Pricing depends on the number of workflows, complexity, integrations, and level of customisation. We tailor costs so you only pay for what you need — no wasted spend.

How do you determine the scope of my automation project?

We run a structured audit to understand your processes, tools, and goals. From there, we map the best solutions and provide a scope document so you know exactly what’s included.

What types of businesses can benefit most from automation?

Almost any business can benefit — from service providers and e-commerce to construction, healthcare, and professional services. If you have repetitive processes or missed revenue opportunities, automation can help.

Can you work with my existing systems and tools?

Yes. We integrate with hundreds of popular platforms and can also build custom API connections for specialist tools.

How long does it take to go live after signing up?

Simple setups can launch in 1–2 weeks. More complex, multi-system builds may take 4–8 weeks depending on your requirements.

Can I upgrade or downgrade my package mid-contract?

Absolutely. We can adjust your package as your needs grow or scale down.

Do I need technical skills to manage the automations?

No. We design your systems to be user-friendly and provide full training, plus ongoing support.

How do you measure the ROI of my automation?

We track time saved, error reduction, increased conversions, and revenue growth through analytics dashboards so you can see the value clearly.

What payment methods do you accept for your services?

We accept bank transfers, major credit/debit cards, and recurring direct debit.

Can invoices be automated to match my internal accounting process?

Yes — we can connect your automation to accounting tools so invoices are created, sent, and tracked automatically.

How do recurring payment arrangements work?

We can set up automated billing cycles that match your subscription or retainer terms, with reminders for both parties.

Can you integrate payment gateways like Stripe or PayPal?

Yes — we integrate with most leading payment processors so your payments flow directly into your systems.

What core solutions does Ascend 1 offer?

We provide AI Chat & Voice Agents, Workflow Automation, Conversions & Finance tools, Campaign & Content Automation, Data & Integrations, Security & Compliance, SLA & Monitoring, and Analytics.

Can I start with one solution and add more over time?

Yes — many clients start small and expand as they see results.

How customisable are your workflows to my specific industry?

Fully customisable. We tailor every automation to your business processes, regulations, and audience.

Can you combine multiple solutions into a single automation flow?

Yes — we often connect different solutions so they work together in a seamless end-to-end process.

Do you offer AI agents for both customer-facing and internal tasks?

Yes — we can deploy AI to handle customer queries, book appointments, manage leads, and assist your internal teams.

How do your analytics tools help improve my business performance?

We provide dashboards showing trends, bottlenecks, and performance metrics so you can make data-driven decisions.

How is my company’s data protected during integrations?

We use encrypted connections, secure APIs, and industry-standard security practices for all data handling.

Do you comply with GDPR and other privacy laws?

Yes — our systems and processes are fully compliant with GDPR and other relevant regulations.

How do you handle sensitive customer data?

We minimise data exposure, use encryption, and apply access controls so only authorised users can view it.

What security measures are in place for AI chat and voice agents?

AI interactions are encrypted, monitored, and logged for quality and compliance.

How often do you run security audits?

We run internal security checks monthly and full audits at least once a year.

What is your policy if the automation doesn’t deliver as expected?

We work with you until the agreed outcomes are met. If the scope isn’t delivered, we’ll fix it at no extra cost.

How do I raise a billing dispute?

Email or call our accounts team with your invoice reference. We’ll review and respond within 3 business days.

Are setup fees refundable under any circumstances?

Only if work has not yet started. Once build time has been invested, setup fees are non-refundable.

What happens if I cancel before a project is completed?

You’ll be invoiced for the work completed up to that point.

Can I pause my service instead of cancelling?

Yes — we can pause and resume services when you’re ready.

How do you handle missed deadlines on your side?

If delays are caused by us, we may offer a discount or additional services at no cost.

What is the escalation process for unresolved issues?

If your account manager can’t resolve it, the case is escalated to senior management within 24 hours.